Start a Career with Downing Street Garage

TO ADVISORS WHO LOVE CREATING FIVE STAR EXPERIENCES

Do you love making people feel welcome, understood, and cared for? Are you great on the phone and even better face-to-face? If you can create a “wow” moment just by being yourself, we want to meet you.

As a Service Advisor, you’ll be the first and last face our customers see—and the key to a memorable experience. We don’t need you to be a gearhead but this is a special shop so you need to have knowledge and passion. We need you to be that person who gives customers a warm welcome, listens closely, keeps things organized, and walks them out to their freshly serviced car with a smile.

You’ll be trained on our proven customer experience process and given all the support you need to grow into a confident, high-performing service professional.

Responsibilities

• Greet customers with energy, warmth, and a smile
• Answer phones with enthusiasm and professionalism
• Set appointments and help manage workflow efficiently
• Walk each customer through their visit—from check-in to car pickup
• Keep them informed, supported, and comfortable every step of the way
• Collaborate with technicians and managers to ensure top-notch service
• Learn our process and help us improve it every day

Requirements

• Has a positive, engaging personality
• Enjoys helping people and solving problems
• Communicates clearly and kindly—both in person and over the phone
• Is organized, reliable, and calm under pressure
• Brings hospitality or retail experience (preferred, not required)
• Is eager to grow personally and professionally

What We Offer

• Monday–Friday schedule—no weekends!
• A strong, supportive team culture
• Ongoing training and mentorship
• A chance to make a real impact in a business that values people